Answers to Your Questions
We’re here to provide you with answers to your questions about our services and the products we offer. Browse our FAQ list below. If you have any questions, please don’t hesitate to contact us.
Respiratory Equipment FAQs
What is CPAP and how does it help with sleep apnea?
CPAP (Continuous Positive Airway Pressure) is a medical device that helps individuals with sleep apnea breathe more easily during sleep. It delivers a continuous flow of air to keep the airway open.
How often should I replace the CPAP equipment, such as masks and filters?
CPAP equipment should be replaced regularly to ensure optimal performance and hygiene. Generally, masks should be replaced every 3-6 months, and filters every 1-2 months. Follow manufacturer guidelines for specific products.
What is a nebulizer, and when is it used?
A nebulizer is a device that converts liquid medication into a fine mist for inhalation. It is commonly used to treat respiratory conditions like asthma, COPD, and other lung diseases.
How can I maintain my nebulizer for optimal performance?
Clean and disinfect the nebulizer components regularly, as specified in the user manual. Replace disposable parts, such as tubing and masks, as recommended by the manufacturer.
What are oxygen concentrators, and who might need them?
Oxygen concentrators are devices that provide a continuous supply of oxygen for individuals with respiratory conditions. They are used to increase oxygen levels in the blood for better breathing.
Are oxygen cylinders available for rent, and what is the process for obtaining one?
Yes, we offer oxygen cylinders for rent. Contact our customer service to discuss your specific needs, and we will guide you through the rental process.
Mobility Equipment FAQs
What types of mobility equipment do you offer?
We offer a range of mobility aids, including walkers, rollators, wheelchairs, and mobility scooters, to enhance the independence and mobility of individuals with physical challenges.
How do I choose the right wheelchair or mobility scooter for my needs?
Consider factors such as your mobility requirements, lifestyle, and any specific medical needs. Our experienced staff can assist you in selecting the most suitable option based on your individual circumstances.
Aids to Daily Living
What types of aids to daily living are available?
We provide a variety of aids to support daily activities, including bathroom safety equipment, dressing aids, and assistive devices for cooking and eating.
Can I purchase aids to daily living without a prescription?
Yes, many aids to daily living are available for purchase without a prescription. However, certain items may require a healthcare professional's recommendation. Contact us for specific product details.
General FAQs
Do you accept insurance for home medical equipment purchases or rentals?
We work with many insurance providers. Please contact our billing department for assistance with insurance coverage and processing.
Can I return or exchange a product if it doesn't meet my needs?
Our return and exchange policy varies by product. Please refer to our return policy on the website or contact our customer service for specific details.
Is there a warranty on the products you sell or rent?
Most products come with a manufacturer's warranty. Check the product details or contact us for information on specific warranties.